User Flow And User Journey

Done right, it shows you the entirety of a customer’s relationship with a brand. User flow is a specific path of application that a user needs to follow to complete his interaction or experience. The user journey focuses on the design of the process from start to finish where the user flow focuses on the individual steps a user takes.

User journey focuses on the user experience design of the entire process, while user flow focuses on the process of using the product. User flow is the tool you use to shape the various paths a user can take to complete a task while a user journey serves as a guide to help you understand the layered nuances of a user throughout their entire relationship with you. User journey provides a macro view and user flow provides a micro view.

What is user onboarding flow?

User flow concentrates on the technicalities. User journey focuses on the design of the complete process from beginning to end, whereas user flow is concerned with the details of each step down to the actual detail of the screens. User journey provides a macro view and user flow provides a micro view. User journey map (also known as customer journey map or experience map) is a way to visually structure your knowledge of potential users and how they experience a service.customer journey maps are also a popular workshop task to align user understanding within teams.