Visio Customer Journey Map

This stencil allows you to quickly create beautiful customer journey maps and service blueprints so you can focus on the future, rather than pushing pixels. Zoom in op een specifieke klantreis van een bepaald kanaal, op deze manier begrijp je de klantreis beter en kun je hier op inspelen om zo het aantal conversies te verhogen. Set a goal for the journey map.

Customers are the lifeblood of your business, so it’s crucial that you empathize with their pain points, wants, and needs so you can design a customer experience with them in mind. Pyramid diagram the purchase or purchasing funnel is a consumer focused marketing model which illustrates the theoretical customer journey towards the purchase of a product or service. Create a customer journey map for each buyer persona.

Now go to the general tab, where you can name your journey and configure its run schedule.

Down below, you'll find an overview of customer journey map (and service blueprint) templates. In a few minutes you can have your own personalized customer journey downloaded to your device. Ask customer service reps about the questions they receive most frequently. Please be mindful that the titles of your steps in the journey will be used as identifiers to relate to your analytics.