Types Of Customer Journey
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Types Of Customer Journey
Customer journey maps tend to look pretty similar in appearance, but there will be differences depending on your end goal. A customer journey is typically divided into a sequence of stages and touchpoints. It’s the most appropriate choice for product and service design.
Bekijk ons opleidingsoverzicht en ontdek de opleiding of training die bij je past! In this type of customer journey map, the focus is on the ‘current’ interaction of customers with a brand. Remember the customer is #1, always putting yourself in your customer’s shoes and doing all your planning around that motto will take you a long way.
Future state customer journey map
Each has its challenges which we will discuss here. Value is delivered by anticipating and meeting customer needs (being relevant). Ad dé opleider in marketing en communicatie. Depending on the specific purpose you have for the map, you can choose the proper one.
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