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To Be Journey Map
Customer journey maps aren’t very valuable in a silo. Journey mapping is a great exercise for design thinking workshop. Creating customer journey map step 1.
How To Create A Customer Journey Map | Lucidchart from www.lucidchart.com
For instance, journey maps may outline: Journey mapping is a great exercise for design thinking workshop. Create a list of touchpoints.
Customer journey maps aren’t very valuable in a silo.
Depending on the complexity and knowledge of the journey you should be able to complete the map in 1,5 hr. A journey map is a visualisation of the route users or customers take as they engage with a company, product, service or brand. This tool can be helpful to identify barriers or process inefficiencies in consumer purchasing. A customer journey map is a tool for visualizing the customer’s experience when interacting with your brand.
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