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Strategyzer customer journey map

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Strategyzer Customer Journey Map

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Strategyzer Customer Journey Map

There are six key steps in a customer empathy map that will allow you to collect important information about your ideal customer to be able to really understand them. It is mapped out with the customer’s thoughts and feelings, their primary senses of seeing and hearing as well as their pains and gains. Develop a customer journey map starting from scratch, you need to understand what’s the process behind developing a customer journey map.

Strategyzer Customer Journey Map The Journey Tiles - Musketeers - Employee Experience Design
The Journey Tiles - Musketeers - Employee Experience Design from wearemusketeers.com

To begin, ask yourself what you want your. Map a specific journey that focuses on a specific task, rather than mapping how a customer might explore for the first time. Identify customer pain points and generate solutions.

When you build a stakeholder map, you can easily see who will have the highest level influence over.

This tool simply helps you understand and explore from the customer’s point of view. This customer empathy map contains a problem statement, actions to take, action owners and six sections: Mapping the customer journey is based on the knowledge and insights of your team. An empathy map is a research tool which allows you to really get inside the head of your customer.

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